RETURN AND EXCHANGE POLICY


StudioJazz Return, Exchange & Refund Policy

At StudioJazz, every product is carefully inspected before dispatch to ensure the highest quality. As most of our products are handcrafted and made with intricate detailing, we request you to read our policy carefully before placing an order.

Returns

We follow a No Return Policy.

Returns are accepted only under the following circumstances:

  • You receive a product with a manufacturing defect.

  • You receive a damaged product.

  • You receive a product different from the one you ordered.

How to Raise a Return Request

To be eligible for a return, you must:

  • Record a 360° unboxing video while opening the sealed package.

  • Clearly show the product and the defect/damage in the video.

  • Email the video along with your order details to care@studiojazzldh.com within 24 hours of receiving your order.

Requests made without an unboxing video or after 24 hours of delivery may not be accepted.

All claims are subject to verification by the StudioJazz Quality Team.

Exchanges

We currently do not offer exchanges as a standard policy.

Exchange requests may be considered only in exceptional cases and are subject to StudioJazz's approval.

To request an exchange:

  • Record a 360° unboxing video clearly showing the reason for the exchange.

  • Email the video and your order details to care@studiojazzldh.com within 24 hours of receiving your order.

The final decision regarding acceptance of an exchange request rests solely with StudioJazz and will be communicated only via email or WhatsApp.

Refund Policy

We do not provide monetary refunds.

If your return request is approved, the refund will be issued as StudioJazz Store Credit.

  • Store Credit will be provided as a coupon code.

  • It is valid for 12 months from the date of issue.

  • The Store Credit can be redeemed against future purchases on the StudioJazz website.

  • Store Credit cannot be exchanged for cash or transferred to another account.

Return Shipping

If your return request is approved:

  • The customer is responsible for the return shipping or reverse pickup charges.

  • Products should be sent back only after receiving confirmation from StudioJazz via WhatsApp or email.

  • Items returned without prior approval may not be accepted.

Exchange Shipping

For approved exchange requests:

  • The customer is responsible for shipping the product back to StudioJazz.

  • The customer will bear the shipping charges for sending the product to us.

Important Notes

  • Products must be returned in their original condition, unused, unwashed, with all tags, packaging, and accessories intact.

  • Products that have been used, altered, washed, stained, or damaged after delivery will not be eligible for return or exchange.

  • Natural variations in color, texture, embroidery, weaving, or handcrafted detailing are not considered defects and therefore are not eligible for return or exchange.

  • StudioJazz reserves the right to accept or reject any return or exchange request after inspection of the product and submitted evidence.