REVERSE SHIPPING POLICY FOR RETURNS

Reverse Shipping Policy

If your return request is approved by StudioJazz, the following reverse shipping terms will apply:

• Returns are accepted only after approval from the StudioJazz Customer Support Team via WhatsApp or email.
• Customers must not ship the product back without prior approval. Unauthorized returns may not be accepted.
• Reverse shipping charges will be borne by the customer. Any courier or pickup charges for returning the product are the customer's responsibility.
• If a reverse pickup service is available for your location, the applicable pickup charges will be deducted from the approved Store Credit or collected separately before scheduling the pickup.
• If reverse pickup is not available, customers will be required to self-ship the product using a reliable courier service.
• The product must be securely packed in its original packaging, with all tags, accessories, and invoices (if applicable) included.
• StudioJazz is not responsible for products that are lost or damaged during return transit. We recommend using a courier service that provides shipment tracking.
• Once the returned product is received and passes our quality inspection, the approved resolution (Store Credit or Exchange, if applicable) will be processed as per our Return & Refund Policy.

Note: Reverse shipping charges are non-refundable, except where otherwise required under applicable consumer laws.